Frequently Asked Questions
Everything you need to know about E-Z Ink products, shipping, and support.
Are E-Z Ink cartridges compatible with my printer model?
Our cartridges are engineered to meet or exceed OEM specifications. You can find compatibility information on each product page by searching for your printer model number in our search bar.
Will using E-Z Ink products void my printer warranty?
No. Under the Magnuson-Moss Warranty Act, it is illegal for a printer manufacturer to void your warranty simply because you used a third-party or remanufactured ink cartridge.
How long does shipping take and what are the costs?
We offer standard and expedited shipping options. Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, and we offer free shipping on orders over a specific threshold.
What is your return policy if I am not satisfied?
We offer a 100% satisfaction guarantee. If you experience any issues with your order, you can return the product within 30 days for a full refund or exchange.
How should I store my ink cartridges to ensure they stay fresh?
To prevent drying, keep your cartridges in their original sealed packaging until you are ready to use them. Store them in a cool, dry place away from direct sunlight.
What should I do if my printer displays a 'Non-Genuine' message?
This is a standard message from printer manufacturers. Simply click 'OK' or 'Continue' to proceed with printing. This will not affect your printer's performance or the quality of your prints.